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Privacy Policy
This Privacy Policy explains how Ozluxe96 Casino may collect, use, store and disclose personal information when you visit the website, create an account, use casino services or contact support. It also explains how you can manage cookies and request access, correction or deletion of your information. We aim to handle information fairly, securely and only for appropriate business, service and legal purposes.
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Information we may collect
The information handled by an online casino can vary according to the services you use, the choices you make and the checks that may be required before or during account activity. We collect information directly from you, automatically from your device and, where appropriate, from service providers involved in payments, identity checks, security or customer support.
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Account and contact details
When you register or communicate with us, we may handle details such as your name, date of birth, residential information, username, login details, telephone details and email address. We may also keep information you provide when you contact support, report a problem, ask a question, provide feedback or make a request about your account.
Identity and verification information
To help confirm that an account belongs to the person using it, we may request identity or age verification information. This may include copies of identity documents, information contained in those documents, proof of address, verification responses and records of checks. We may also handle information needed to protect the service from account misuse, fraud, money laundering and other unlawful activity.
Payment and transaction records
When you deposit, withdraw or otherwise use a payment service, we may handle transaction details such as the amount, date, status, payment method, account history and relevant payment reference. Payment providers may process card or other payment information under their own privacy terms. We do not need to receive or retain every payment detail in order to record a transaction and provide account services.
Device, usage and cookie data
When you use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device type, language, time zone, pages viewed, approximate activity times, referring pages, error information and interactions with website features. We may also use cookies and similar technologies to remember preferences, support essential functions, understand website use and help protect accounts.
How we use information
Personal information is used for purposes connected with operating the website and providing casino services. We try to use information that is relevant to the purpose for which it was collected and to limit access to people and service providers who need it for their work.
- Creating, maintaining and administering your player account.
- Processing deposits, withdrawals and other account transactions.
- Confirming identity, age and account ownership where checks are required.
- Detecting and preventing fraud, cyber threats, account takeover, payment abuse and other suspicious or unlawful activity.
- Providing customer support, responding to enquiries and resolving complaints or technical problems.
- Keeping account, transaction and verification records that we are required to keep for a period required by law, including after an account is closed.
- Maintaining, testing and improving website performance, security and user experience.
- Sending service messages about your account, transactions, security, changes to services or important notices.
- Sending marketing communications where permitted and where you have provided the necessary choice or consent.
- Managing responsible gambling processes and responding to requests connected with safer play, account restrictions or support.
- Establishing, exercising or defending legal rights and meeting applicable legal or compliance obligations.
Some information may be used for more than one purpose. For example, transaction records can help us provide account history, answer support questions, identify unusual activity and meet record-keeping obligations. Where information is no longer needed for a relevant purpose, it may be deleted, de-identified or securely disposed of, subject to any continuing legal or security requirements.
Marketing choices
You can choose not to receive promotional communications, where those choices are available. Marketing messages may include an unsubscribe option. You may also ask us to stop using your information for marketing by contacting support@ozluxe96casino.wtf. Stopping marketing does not usually prevent essential service, account, security or legal messages from being sent.
Cookies, sharing and security
Cookies
Cookies are small files or similar technologies stored on your device. Some are necessary for website functions such as login sessions, security and navigation. Others may help remember preferences, measure performance or understand how visitors use the website. The availability and operation of particular cookies may change as website features change.
You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work properly, and your preferences may need to be selected again. Browser settings are controlled by you, so check the help information for your browser to understand the choices available.
When information may be shared
Information may be shared where reasonably necessary to operate the website and provide services. This can include sharing with payment and transaction providers, identity and verification providers, technology and hosting providers, security and fraud-prevention services, customer support providers, professional advisers and other service providers working on our behalf. These providers should only receive information relevant to the services they provide and may be subject to confidentiality and security requirements.
Information may also be disclosed where necessary to comply with a lawful request, protect the website or another person, investigate suspected fraud or unlawful activity, enforce applicable terms, or establish or defend a legal claim. If a business change affects the website or its services, information may be transferred as part of that change where permitted and handled in accordance with applicable privacy requirements.
Security and international handling
We use reasonable administrative, technical and organisational measures intended to protect information from unauthorised access, loss, misuse, alteration or disclosure. No website, internet connection or electronic storage system can be guaranteed to be completely secure. You should keep your login details private, use a secure device and tell support promptly if you suspect that your account has been accessed without permission.
Some service providers may handle information in countries outside Australia. Where information is transferred or accessed across borders, appropriate steps are taken where required to support its protection and lawful handling. The privacy practices of a third-party provider may also apply to information that provider processes directly.
Your privacy choices and requests
Depending on the circumstances and applicable privacy requirements, you may be able to ask for access to personal information we hold about you, request correction of information that is inaccurate or incomplete, request deletion of information, or withdraw consent for marketing. These choices may be subject to verification, legal exceptions, technical limits or obligations that require certain records to be retained.
How to exercise your data rights
To make a privacy or data request, contact support@ozluxe96casino.wtf and explain what you are asking for. You may request access to your data, correction of inaccurate details, deletion of your data, or withdrawal of consent to marketing. Please provide enough information for us to understand and verify the request, but do not send unnecessary sensitive information in an email.
- Tell us whether your request concerns access, correction, deletion, marketing consent or another privacy matter.
- Include the account details needed to help locate your information.
- We may ask reasonable questions to confirm your identity before releasing, changing or deleting information.
- We will review the request and explain if further information is needed or if an exception applies.
- If information must be retained for a period required by law, we may keep it even after an account is closed or a deletion request is made.
Account closure and retained records
Closing an account does not necessarily result in immediate deletion of every record. Some account, verification, payment, transaction, security or support records must be kept for a period required by law, for dispute management, fraud prevention, auditing or other legitimate purposes. After the applicable requirement ends, information may be securely deleted, anonymised or retained only where another valid purpose applies.
Updates to this policy
This Privacy Policy may be updated when website features, services, information practices or legal requirements change. The current version will apply to information handled after it is published. We encourage you to review this page from time to time. If a change is important, additional notice may be provided through the website or an account communication where appropriate.
